Return Policy

Returns

We want you to be completely satisfied with your online purchase, so we offer 14-day returns from the delivery date.

Return Policy

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return the item to us within 14 days of receiving it. We offer refunds, exchanges, and store credits subject to the following conditions:

Returning Condition

Items must be returned in their original condition: unworn, unaltered, unwashed, and with their tags attached. If merchandise is returned in violation of these conditions, your return will be sent back to you at an additional charge.

Refunds

Full-priced items are eligible for a full refund.

Full-Priced

Full-priced items are eligible for a refund, exchange, or store credit.

Sale Items

Items purchased on sale or during a flash sale/promotional event are only eligible for store credit or an exchange.

Final Sale

Items marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned in violation of this policy, the items will be sent back to you at an additional charge.

Promotional Code

Orders placed with a promo code that discounts the order (excluding our Welcome 10% Offer) are only eligible for store credit or an exchange.

 

Gift Cards

Gift cards may not be returned.

Return Shipping

We suggest all items be tried on as soon as they are received to ensure you can return them within the 14-day timeframe.

Original shipping charges are non-refundable, and charges for returned items are the responsibility of the customer. Ecalys.com takes no responsibility for missing incoming deliveries of a return. We encourage you to return your items via registered or traceable postal services, as return parcels remain the responsibility of the customer until received by ecalys.com.

Processing Time for Returns

We endeavor to process refunds daily, but please allow up to 3-5 business days for your return to be processed. You will receive email notification when our team has received your return and again when it has been processed.

Faulty Items

We sincerely apologize for any inconvenience caused by receiving a faulty product. Please contact our Customer Care team at support@ecalys.com with your order number and images of the fault, and we will work with you to resolve it as soon as possible.

Need Help?

Contact support@ecalys.com